Refund policy

Refunds & Exchanges:

  • No refunds are available on any orders.

  • Exchanges are only offered if the order is incorrect or defective. Please contact us at infobybella@yahoo.com immediately if your order is wrong or damaged.

Damages & Issues:

  • Please inspect your order upon receipt.

  • If an item is defective, damaged, or incorrect, contact us right away so we can evaluate and correct the issue.

Exchanges:

  • If your order is incorrect or defective, we will provide instructions for exchanging your item.

  • Exchanges are only allowed for items that were shipped incorrectly or received damaged.

European Union 14-Day Cooling-Off Period:

  • For orders shipped to the EU, you have the right to request a cancellation or exchange within 14 days.

  • Items must be unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Contact Information: